Contact information

Website: https://www.crispcookware.com/
Business Name: IELECTRICA INC.
Effective Date: November 11, 2026

We believe that meaningful keepsakes deserve attentive service. Whether you are choosing a photo album for a collection of family photographs, looking for a keepsake card box to organize special messages, or selecting a tabletop picture frame for a favorite memory, our customer service team is available to help with questions about your order and our store policies.

1. Business and Customer Service Details

Legal Business Name: IELECTRICA INC.
Website: https://www.crispcookware.com/
Customer Service Contact: Kayla Bailey
Customer Service Email: [email protected]

Business Address and Return Address:
IELECTRICA INC.
73 SW 12th Ave STE 108
Dania Beach, FL 33004
United States

For return shipments, please contact us by email before mailing a product. We will provide the appropriate instructions for the specific return request.

2. Product Questions

If you need assistance before placing an order, you may contact us about:

  • Photo album styles, page arrangements, and product descriptions.

  • Keepsake card boxes and their listed features.

  • Tabletop picture frames and the components included with a listing.

  • Product availability and information displayed on the website.

  • Order details and checkout questions.

Please refer to the individual product listing for the most current information about dimensions, materials, colors, and included accessories.

3. Order Support

For help with an existing order, please include your order number and the name used at checkout. This helps us locate the relevant transaction.

Our team can assist with inquiries involving:

  • Order confirmation and order details.

  • Shipping information and tracking updates, where available.

  • Address corrections before fulfillment, where possible.

  • Missing, delayed, or apparently lost packages.

  • Incorrect quantities or products.

  • Damaged or defective items.

  • Return, refund, and replacement requests.

  • Order cancellation requests.

If your question concerns a damaged product, photographs of the item and packaging may help us review the issue.

4. Returns and Refunds

If you wish to return an item, please email us before sending it back. Include your order number, the product name, and the reason for the request.

For a standard change-of-mind return, our voluntary return period is 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy. If the item is defective, damaged, incomplete, or incorrect, please explain the issue so we can review it under the applicable policy and legal requirements.

5. Privacy and Information Requests

For questions about personal information, order records, promotional emails, or our Privacy Policy, contact us at the email address below.

Please do not include passwords, full payment-card numbers, or other highly sensitive information in an ordinary email. If additional information is needed to verify a request, we will explain what is reasonably necessary.

6. How to Write to Customer Service

To help us respond efficiently, please include:

  1. Your name.

  2. Your order number, if the inquiry relates to a purchase.

  3. The product name.

  4. A clear explanation of your question or concern.

  5. Photographs or other supporting information, if relevant.

Suggested email subjects include:

  • Product Information

  • Order Status

  • Shipping Assistance

  • Return or Refund Request

  • Damaged or Incorrect Item

  • Privacy Inquiry

  • Website or Checkout Assistance

7. Official Contact Channel

For all general questions and customer service matters, please use:

Email: [email protected]

Mailing Address:
IELECTRICA INC.
Attention: Kayla Bailey
73 SW 12th Ave STE 108
Dania Beach, FL 33004
United States

We appreciate your interest in CRISPCOOKWARE.COM and the opportunity to help you make thoughtful choices for preserving, organizing, and displaying the moments that matter.