Shipping policy

Website: https://www.crispcookware.com/
Business: IELECTRICA INC.

A photo album, a box filled with treasured cards, or a frame holding a favorite picture may carry personal meaning beyond its physical size. We want each order from CRISPCOOKWARE.COM to be prepared and delivered with care. This Shipping Policy explains our shipping charges, order information requirements, packaging considerations, and procedures for handling delivery concerns.

1. Shipping Charges

Our standard shipping charges are based on the merchandise subtotal of your order:

  • Orders of $10.00 or more: Free shipping.

  • Orders below $10.00: $5.99 shipping.

The applicable shipping charge will be displayed during checkout before you submit payment. If a promotion or special offer provides different shipping terms, the terms shown for that offer or at checkout will apply to the eligible order.

Any applicable taxes or other legally required charges will be displayed separately where required.

2. Order Submission and Preparation

After you submit an order, the information is reviewed and processed for fulfillment. Order preparation may involve confirming the product selection, checking available inventory, preparing the items, and arranging suitable packaging.

We do not publish a fixed processing period in this policy. The time needed to prepare an order may vary according to product availability, order volume, operational circumstances, and other factors.

If a specific processing or shipment estimate is shown on a product page, at checkout, or in an order communication, please refer to that information for the relevant order.

3. Shipping Destinations

Available shipping destinations and delivery options are those displayed during checkout. Please confirm that your destination is accepted before submitting payment.

If the website does not offer delivery to your selected destination, please do not submit an order using an inaccurate address. Contact us if you need clarification about whether a particular location can be served.

4. Packaging and Product Protection

Our products may include paper pages, rigid album covers, card-box structures, decorative finishes, frame stands, transparent panels, or other components that require thoughtful handling.

Where appropriate to the product, orders may be prepared with protective packaging intended to reduce movement, surface contact, bending, or impact during transit.

For products with fragile components, customers should open parcels carefully and avoid using sharp tools near the product itself. If a frame contains glass or another breakable panel, handle the package and its contents with particular care.

Packaging methods may vary according to product size, shape, quantity, and fulfillment requirements.

5. Accurate Delivery Information

Please review your delivery details before completing checkout. The address should include all information needed to identify the destination, such as:

  • Recipient's full name.

  • Street number and street name.

  • Apartment, suite, unit, or building number, if applicable.

  • City, state, and ZIP code.

  • A valid contact detail where requested.

We are not responsible for delays caused by incomplete or incorrectly entered address information to the extent permitted by law. If you notice an error after placing your order, email [email protected] as soon as possible.

We will try to assist with an address correction where operationally possible, but changes cannot be guaranteed after an order has entered fulfillment or been handed to a carrier.

6. Shipment Confirmation and Tracking

Where shipment tracking is made available by the fulfillment or delivery service, tracking details may be provided through an order update or other communication.

Tracking information is supplied to help you follow the parcel's progress. Carrier scans may not appear immediately after a parcel is handed over, and tracking events may be updated at different intervals.

A tracking page may show statuses such as shipment information received, in transit, out for delivery, delivered, or an exception. If the tracking information appears inconsistent or has not changed for an unusual period, contact us with your order number.

7. Estimated Delivery and Delays

Delivery time can be affected by factors such as carrier operations, weather, transportation interruptions, peak-season volume, address issues, security procedures, and events beyond our reasonable control.

We do not guarantee a delivery date unless a specific guarantee is expressly stated and legally supported for the relevant order.

For online merchandise orders covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, a seller must have a reasonable basis for its shipment representations. When no shipment time is stated, the Rule generally requires a reasonable basis to expect shipment within 30 days. If the seller cannot ship within the applicable time, it must provide the required delay notice and cancellation or refund options.

If we become unable to ship an order within the applicable period, we will handle the delay in accordance with the Rule and other applicable law.

8. Missing, Delayed, or Apparently Lost Packages

If your order has not arrived within the applicable estimate, or tracking appears stalled, please contact us.

To help us investigate, provide:

  • Your order number.

  • The name used at checkout.

  • The delivery address.

  • Any tracking number or shipment notice received.

  • A short description of the issue.

Please check the delivery location, household or reception areas, and any carrier delivery notice where appropriate. We may need to review the available shipment information and coordinate with the delivery provider.

We will assess the circumstances and work toward an appropriate resolution consistent with applicable law. A tracking status alone will not automatically determine whether a customer has received the goods.

9. Damaged Packages or Products

If a parcel arrives visibly damaged, or if the contents are broken, bent, scratched, or otherwise affected during delivery, contact us as soon as reasonably possible.

Please retain the shipping box and internal packaging while the issue is being reviewed. Photographs of the package, shipping label, protective materials, and affected product areas can help us understand what happened.

This is particularly helpful for:

  • Album covers, bindings, and pages.

  • Card-box lids, hinges, corners, and compartments.

  • Picture-frame stands, corners, and transparent panels.

We will review the issue and discuss an appropriate resolution, which may include a replacement or refund where applicable.

10. Incorrect or Incomplete Orders

If you receive a different product, the wrong quantity, or an order missing an included component, contact [email protected] with your order number and a description of the discrepancy.

Please keep the received products and packaging until we provide instructions. We will review the order details and determine the appropriate corrective action.

11. Delivery Attempts and Address Access

Some delivery locations may require a recipient to be available, provide access instructions, or collect the parcel from a designated location. Delivery procedures are determined in part by the carrier and destination.

Please ensure that the address can reasonably receive parcels. If a carrier cannot complete delivery because of access restrictions, an incorrect address, or an unavailable recipient, additional delivery arrangements may be necessary.

12. Order Cancellations Before Shipment

If you wish to cancel an order, contact us promptly and include your order number. We will check whether the order can still be stopped.

Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible. In that situation, you may need to follow the Return and Refund Policy after delivery, subject to applicable legal rights.

13. Contact for Shipping Assistance

For shipping questions, delivery concerns, address corrections, or damaged-package reports:

IELECTRICA INC.
Attention: Kayla Bailey
73 SW 12th Ave STE 108
Dania Beach, FL 33004
United States
Email: [email protected]

Please include your order number and use a clear subject line, such as “Shipping Question,” “Package Not Received,” or “Damaged Item.”

14. Policy Updates

We may update this Shipping Policy when shipping arrangements, fulfillment practices, or legal requirements change. The current version will be published on our website with its effective date.

Nothing in this policy is intended to limit any shipping, cancellation, refund, or consumer right that cannot legally be restricted.