Privacy policy

Effective Date: November 11, 2026
Website: https://www.crispcookware.com/
Business: IELECTRICA INC.

At CRISPCOOKWARE.COM, we understand that shopping online involves more than choosing a product. Customers share information so that orders can be accepted, payments can be processed, packages can be delivered, and questions can be answered. We take the handling of that information seriously.

This Privacy Policy explains how IELECTRICA INC. collects, uses, stores, and discloses information when you visit our website, place an order, contact customer service, or otherwise interact with our online store.

1. Who We Are

The website CRISPCOOKWARE.COM is operated by:

IELECTRICA INC.
73 SW 12th Ave STE 108
Dania Beach, FL 33004
United States
Customer Service Contact: Kayla Bailey
Email: [email protected]

In this policy, the terms “we,” “us,” and “our” refer to IELECTRICA INC. The terms “you” and “your” refer to visitors, customers, and other individuals who interact with our website.

2. Information We May Collect

The information we collect depends on how you use the website.

Information You Provide Directly

When placing an order, requesting assistance, or communicating with us, you may provide:

  • Name and billing information.

  • Shipping address and delivery instructions.

  • Email address and telephone number, if requested or supplied.

  • Order details, product selections, quantities, and transaction references.

  • Messages, photographs, or other materials you choose to send to customer service.

  • Information provided when requesting a return, refund, replacement, or cancellation.

For example, if you contact us about a photo album with damaged pages or a tabletop frame with a broken component, we may use the photographs and order details you submit to investigate the issue.

Payment Information

Payments may be handled by third-party payment processors. We may receive transaction confirmations, payment status, limited payment-related details, or other information needed to reconcile an order. Full payment-card details are generally handled by the relevant payment provider rather than stored directly by our website, depending on the payment method and systems in use.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, such as:

  • Internet Protocol (IP) address.

  • Browser type and device information.

  • Operating system and language settings.

  • Pages viewed and links selected.

  • Approximate visit times and interaction information.

  • Referring website or campaign information.

  • Cookie identifiers and similar technical data.

The exact information collected depends on the website platform, browser, and technologies enabled during your visit.

3. How We Use Information

We use information for legitimate store operations and customer service purposes, including to:

  • Accept, confirm, process, and fulfill orders.

  • Arrange delivery and communicate order-related updates.

  • Respond to questions about albums, card boxes, frames, and other listed products.

  • Review damaged, defective, incomplete, or incorrect orders.

  • Process eligible returns, refunds, and replacements.

  • Maintain order histories and transaction records.

  • Detect suspicious transactions, prevent fraud, and protect the website.

  • Troubleshoot technical problems and improve website performance.

  • Understand which pages and products are useful to visitors.

  • Send promotional communications where permitted and where any required consent has been obtained.

  • Comply with legal obligations and respond to lawful requests.

We do not intend to use order information for purposes unrelated to the operation of our business without an appropriate legal basis or notice where required.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies. These technologies can help the website remember settings, maintain shopping-cart functions, understand website traffic, and improve the shopping experience.

Cookies may be used for:

  • Essential website functions, such as cart and checkout operations.

  • Security and fraud prevention.

  • Website analytics and performance measurement.

  • Remembering preferences.

  • Advertising or marketing measurement, if such tools are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect features such as shopping-cart persistence, checkout, or other website functions. Where legally required, we will provide applicable cookie choices or consent mechanisms.

5. When We Share Information

We do not sell personal information in exchange for money. We may disclose information to service providers and other parties when reasonably necessary for business operations, including:

Website and Hosting Providers: To operate, maintain, secure, and support the online store.

Payment Processors: To authorize and process payments, prevent fraud, and handle transaction disputes.

Shipping and Fulfillment Providers: To prepare and deliver orders using the name, address, and order information needed to complete delivery.

Customer Service and Technical Providers: To help respond to inquiries, maintain customer records, or troubleshoot website systems.

Analytics and Marketing Providers: If enabled, to measure website performance, understand visitor activity, or manage promotional campaigns.

Professional Advisers and Authorities: Where reasonably necessary for legal, accounting, compliance, safety, or regulatory purposes, or where disclosure is required by law.

Service providers are expected to use information for the services they perform and subject to applicable contractual and legal obligations.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax records, dispute resolution, fraud prevention, and legal compliance.

Different categories of information may be retained for different periods. For example, transaction records may need to be kept longer than routine website browsing information. When information is no longer reasonably needed, we may delete it, aggregate it, or take steps to remove identifying details, subject to legal and operational requirements.

7. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, or disclosure. No online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Florida's Information Protection Act, Section 501.171, Florida Statutes, establishes requirements concerning the security of certain personal information and notices in qualifying breach situations. Where that law applies, we will take the actions required by law.

8. Your Choices and Requests

Depending on applicable law and the circumstances, you may contact us to:

  • Ask whether we hold certain information about you.

  • Request correction of inaccurate contact or order details.

  • Ask us to delete information where deletion is legally available.

  • Opt out of promotional email communications.

  • Raise a concern about how information has been handled.

To unsubscribe from promotional emails, use the unsubscribe mechanism included in the message where available, or email [email protected] with your request.

We may need to verify your identity or ask for additional information before responding. Some records may need to be retained for legal, tax, security, or transaction-related reasons.

9. Florida and Other Applicable Privacy Laws

We aim to handle personal information in a manner consistent with applicable privacy and consumer-protection requirements. Florida law includes the Florida Information Protection Act, Section 501.171, Florida Statutes, which addresses the protection of certain personal information and notification obligations following qualifying security breaches.

The applicability of other state or federal privacy laws may depend on the nature of our business, the information involved, and the location of the individual. Where a law grants you rights that apply to our processing of your information, we will honor those rights as required.

10. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without legally required parental consent, we will take appropriate steps to address the information.

Parents or guardians who believe a child has submitted personal information may contact us at [email protected].

11. Third-Party Websites

Our website may contain links or integrations provided by third parties, such as payment services or external platforms. Those services may have their own privacy policies and practices. We do not control the privacy practices of independent third-party websites, and we encourage you to review their policies before submitting information to them.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our website, business operations, service providers, or legal obligations. When an updated version is published, the revised effective date will appear at the top of the policy.

13. Contact Us About Privacy

For privacy questions, information requests, or concerns, contact:

IELECTRICA INC.
Attention: Kayla Bailey
73 SW 12th Ave STE 108
Dania Beach, FL 33004
United States
Email: [email protected]

Please describe your request clearly and include relevant order details only when necessary. Avoid sending full payment-card numbers or passwords by email.